Managed IT Services
Smarter, proactive IT Support for UK SMEs
We act as your IT department: 24/7 monitoring, Microsoft 365, cybersecurity, and network support — predictable costs, zero downtime.
What’s included in Managed IT Support
From helpdesk and Microsoft 365 to cybersecurity and infrastructure — everything your business needs to stay secure, productive and scalable.
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24/7 Helpdesk
Always-on support with UK engineers who know your systems.
- Proactive monitoring
- Instant remote fixes
- Escalation to specialists
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Microsoft 365 Management
Full lifecycle management for Microsoft 365 and secure devices.
- Licensing & Intune
- Teams & SharePoint
- Device setup & policies
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Cybersecurity
Defense-in-depth security built into every support plan.
- Endpoint protection
- MFA & patching
- Compliance ready
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Networks & Infrastructure
Reliable, scalable networks and infrastructure for business growth.
- Wi-Fi & Firewalls
- VPN & VLANs
- Server management
Client: Greenfield Accountants
Zero downtime during cloud migration
We migrated 85 staff to Microsoft 365 with Teams voice and Intune device management. The entire project was delivered over one weekend with zero disruption to client operations.
“Novalancer gave us confidence every step of the way. The cutover was seamless — on Monday morning, everything just worked.”
97%
Tickets resolved on first contact
12 mins
Average remote response time
3,200+
Devices under proactive monitoring
Industries We Support
We tailor our Managed IT Support to meet the unique challenges of different sectors — ensuring security, uptime, and compliance every time.
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Accountancy
Secure cloud setups & compliance-first support.
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Legal
Confidentiality and case management systems.
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Healthcare
Uptime and security for GP surgeries & clinics.
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Education
Safe online learning environments and controls.
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Construction
Remote project site connectivity & cloud files.
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Retail
POS, inventory and multi-branch IT support.
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Charities
Budget-friendly IT services with enterprise tools.
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SMEs
Flexible, scalable support for growing teams.
Frequently Asked Questions
Got questions about Managed IT Support? Here are the answers to what businesses ask us most often.
How fast do you respond to tickets? +
We respond to most tickets within 15 minutes. Critical incidents are escalated instantly to an engineer.
Do you cover nationwide on-site support? +
Yes — our network of engineers covers the entire UK, ensuring quick dispatch for urgent onsite visits.
What’s included in the monthly cost? +
Unlimited helpdesk, proactive monitoring, Microsoft 365 management, and cybersecurity tools — all with no hidden charges.
How long does onboarding take? +
We typically onboard SMEs in 5–10 business days, with urgent risks fixed immediately during discovery.
How we onboard your team
A seamless process that gets you up and running in days, not weeks — with zero disruption to your business.
1
Discovery & Audit
We review your current IT setup, identify risks, and fix urgent issues immediately.
2
Stabilise & Secure
We enforce security policies, set up backups, and apply best practice configurations.
3
Documentation & Roadmap
Your network is fully documented, with a clear plan for improvements and scalability.
4
Proactive Care
We provide 24/7 monitoring, monthly reports, and a dedicated helpdesk your team can rely on.
Ready to eliminate downtime?
Book a discovery call with our IT specialists and see how Managed IT Support keeps your business secure, productive, and future-ready.