Choosing the Right MSP Contract
When selecting a Managed IT Service Provider (MSP), one of the first choices is whether to go with a monthly subscription or an hourly contract. Here’s what to weigh up:
1. Subscription vs. Hourly
Monthly Subscription
✔ Predictable flat fees
✔ Consistent support included
✔ Ideal for regular IT needs
Hourly Contracts
✔ Flexible, pay-as-you-go
✔ Best for fluctuating IT demand
✖ Can be costly if issues are frequent
2. Trial & Renegotiation
Trial Period
Track the volume of support requests to determine whether subscription or hourly makes sense before committing.
Renegotiate
After trial, tailor the contract to actual needs. Add clauses for scalability, IT security, and disaster recovery.
3. Must-Have Features
Scalability
Ensure the MSP can grow or reduce services with your business demand.
Security & Recovery
Contracts should include robust cybersecurity, monitoring, and disaster recovery options.
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